25-Year Limited Warranty
The Garrison Collection® warrants to the original purchaser/homeowner who owns the home in which it is installed, that all of its flooring products will be free from defects in lamination, assembly, milling, dimension, and grading, for a period of 25 years from the date of purchase. This Warranty is not transferable.
With the exception of all oil finish products that include Time Inspired II and French Connection*, The Garrison Collection® warrants to the original purchaser/homeowner who owns the home in which it is installed, that the finish, when used under normal residential traffic conditions, will not wear through or separate from the wood for a period of 25 years from the date of purchase. This Warranty is non-transferable. The Garrison Collection® prohibits the use of any adhesive tape on the flooring at any time during installation or thereafter. This includes tapes that are specially made for wood flooring, such as blue or green masking tapes. Such use of tape may void this Warranty and no claims will be addressed in regards to defects in the finish as a result of the use of tape.
This Warranty is made subject to the following conditions:
The product must be stored in a dry place. The product must be installed indoors within relative humidity of
30-50%, in accordance with applicable installation instructions, and maintained in accordance with The Garrison Collection® care and maintenance procedures. This Warranty does not cover damage to the finish as a result of incorrect maintenance, accidents, neglect, or abuse, to include damage such as scratches, indentations, or discoloration. All claims against surface wear must be easily visible and be at least 10% of the entire floor. Gloss reduction is not considered surface wear. In the event of a finish defect, The Garrison Collection® will, at our option, repair the defective planks, replace the defective planks, or refund the amount equal to the price paid for the portion of the defective planks at an amount prorated from the date of installation. This is the sole and exclusive remedy under this Warranty.
The Garrison Collection® warrants moisture barrier applications within the strict condition that the correct adhesive, which is either made by (same brand) or specified by the moisture barrier manufacturer, is used during the moisture barrier application. The use of any non-conforming adhesives will void the warranty.
This Warranty does not cover claims regarding damage such as scratches, indentations, or discoloration, resulting from lack of proper maintenance, misuse, negligence, spiked-heel shoes, pets, insects, water, moisture, fire, pebbles, sand, or other abrasives, insufficient protection on furniture, wet-mopping, excessive heat or dryness, failure to maintain proper levels of humidity, or failure to follow all of The Garrison Collection® maintenance and care instructions. Use of floor care products other than those especially formulated for use on The Garrison Collection® floors may damage your floor and void this Warranty. See your dealer or contractor for The Garrison Collection® approved floor care products.
The Garrison Collection® considers flooring that has been installed as that which has been accepted as ordered. Prior to the installation, the homeowner, dealer, or installer, has the responsibility to inspect the product to ensure proper specie, color, grade, integrity of structure, and finish. The installer must use reasonable selectivity and hold out or cut off pieces with defects, whatever the cause. The Garrison Collection® assumes flooring that has been installed as that which has been accepted. No credit will be given for boards that have been installed with visible signs of defects or variances.
This writing is the complete and exclusive statement of the Warranty, and is in lieu of all other express and/or statutory warranties. The Garrison Collection® assumes no responsibility for incidental or consequential damages, however, some states do not allow the exclusion or limitations of incidental or consequential, so this may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. The sole remedy provided herein is the repair or replacement of defective products. Under no circumstances will the manufacturer be responsible for cost in excess of a refund of the prorated amount of the purchase price of the defective material.
If you have a warranty claim, contact the dealer or contractor from whom you purchased the material or contact The Garrison Collection® at thegarrisoncollection.com.
* A lifetime “maintainable” warranty is available for Time Inspired II and French Connection oil finish products by Garrison.